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Terms and Conditions

Clear agreements for a smooth coaching experience

Welcome to myHealthCoach

These Terms and Conditions govern your use of our website (https://www.myhealthcoach.online/) and our coaching services. By accessing our site, booking a consultation, or working with us, you agree to be bound by these terms. Please read them carefully.

Who We Are?

myHealthCoach provides personalised coaching services focused on improving lifestyle, health habits and wellbeing through behavioural change, nutrition and accountability strategies.

Contact Details:

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07788 651269

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39-41 Church St, Reigate, RH2 0AD, UK

Our Services

We provide health coaching designed to support your lifestyle goals. While we offer information, guidance and coaching, we are not a medical practice and do not diagnose, treat, or cure medical conditions.

  • Always consult a qualified healthcare professional before making significant changes to your diet, exercise, or medication.

  • Our services are intended to complement, not replace, professional medical advice.

Website Usage

By using this website, you agree to:

  • Use the site only for lawful purposes and in a way that does not infringe anyone else’s rights or restrict their use of the site.

  • Not upload or transmit any harmful content, including viruses, spam, or malicious code.

  • ​Provide accurate and truthful information when booking calls, submitting forms, or interacting with us online.

We reserve the right to restrict or terminate your access if we reasonably believe these terms have been breached.

Payments and Bookings

  • Prices for our coaching services are displayed on the website or provided in writing.

  • Payments are required in advance unless otherwise agreed.

  • We use secure third-party payment processors and we do not store your financial details.

  • By booking a consultation or coaching session, you confirm that you are legally authorised to use the payment method provided.

Cancellations and Refunds

We understand that plans change, so we aim to be flexible:

  • Cancellations: Please provide at least 24 hours' notice if you need to cancel or reschedule a session.

  • Refunds: We will offer refunds in line with your statutory rights under the Consumer Rights Act 2015. Outside of this, refunds are discretionary.

  • Missed Sessions: If you fail to attend a booked session without notice, the session will be charged in full.

Intellectual Property

All content on this website-including text, images, logos, resources and downloadable materials-is owned by myHealthCoach unless otherwise stated.

  • You may view, download and print content for personal, non-commercial use only.

  • You must not copy, distribute, reproduce, or exploit our materials without prior written consent.

Data Protection & Privacy

We take your privacy seriously. Please refer to our Privacy Policy for full details on:

  • How we collect and process your personal data

  • Your rights under the UK GDPR and Data Protection Act 2018

  • How we use cookies and third-party services

By using our site or services, you consent to our handling of your data in accordance with these policies.

Health Disclaimer

While we aim to provide accurate, up-to-date information:

  • Our coaching is not a substitute for professional medical advice.

  • Any lifestyle, nutrition, or exercise changes you make are your responsibility.

  • We are not liable for any adverse effects resulting from actions you take based on our content or services.

Always seek advice from your GP or a qualified health provider if you have concerns about your health.

Limitation of Liability

To the fullest extent permitted by UK law:

  • myHealthCoach and its coaches are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.

  • We make no guarantees of specific results; coaching outcomes depend on your personal commitment and circumstances.

Third‑Party Links

Our website may contain links to external websites or services. These are provided for convenience only. We are not responsible for:

  • The content of third-party websites

  • The accuracy of information on those sites

  • How they handle your personal data

We recommend reviewing their terms and policies before engaging with them.

Updates to These Terms

We may update these Terms and Conditions from time to time to reflect changes in services, legislation, or business practices. Updates will be posted on this page and the “Last Updated” date will change accordingly.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

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